Tenant FAQs

Answers to your frequently asked questions

• How Do I Know If A Property Is Still Available?

  For the most part, all of the properties listed on our website are available to rent. However, we do not remove listings from our website until the lease is signed. So it is possible that we have approved rental applications on a property, but because we have not signed the lease and have not collected all funds owed, we keep them listed. If you find a property that you are interested in and find out that it is no longer available, our leasing agents will gladly tell you about other properties available or other properties coming on the market soon.

• How Do I Apply For A Rental?

  The easiest and fastest is to apply online. Each listing has an Apply Online link. An application must be submitted for each tenant over the age of 18 to be processed.

• Do You Rent To Students?

  Yes, and we treat students like anyone else. The student applicant must still qualify under the guidelines for the property being applied for. We will consider all forms of income, including student loans and grants. Some properties may take co-signers to qualify for lack of income in addition to lack of credit and rental references. Just like regular co-signers, the co-signer for a student must qualify in place of the applicant.

• What Are Your Qualifications To Rent?

  A full description of our application qualifications can be found when you Apply on the very first page of the application.

• Why Do I Need A Cosigner?

  If you have no or low credit, or have an income ratio lower than our normal standard, you may be able to use an approved co-signer to move into one of our properties.

• How Long Will It Take To Process My Application?

  Applications are first come first serve. If you do not receive a prompt email or phone call after you submit an application, it may be because there are already pending applications on the property, or if the property has already been rented, or if the application requirements/instructions were not followed.

  If you are first in line, your application will take 3-5 business days.

• What Is Best Method Of Communication During The Application Process?

  We prefer that you email us at info@h3pm.com. We will reply within one business day. We normally will only communicate with one applicant in your party or family.

• How Much Are Late Fees?

  Late fees are $60.00 for first day plus $15.00 thereafter. If you are going to be late, please contact info@h3pm.com immediately. Otherwise, H3 Property Management is required to begin multiple actions to collect rent, which will incur more fees as well as the possibility of being evicted. We don't want to evict you any more than you want to be evicted. So please, work with us if things get difficult.

• Why Are The Late Fees So High?

  Late fees are set to encourage on-time payment and discourage late rent. The property owner's mortgage payment is due on the first day of the month and, in most cases, the owner depends on the rental income to make that payment. Additionally, it takes a lot of extra labor to collect late rents.

• Why Are You Charging Me For Serving A Notice To Pay Rent?

  A lot of extra work goes into collecting late rents. This is extra work that we would prefer not doing, but if we have to do it, we need to be compensated for the extra work that we don’t have to put forth for tenants that pay on time.

• What Is A Notice To Pay Rent Or Quit? (Aka 3-Day Notice)

  A notice to pay rent or quit is a legal notice that rent is past due and that we can begin the eviction process. If you get such a notice, please contact our office immediately to either correct an error on our part, or to communicate when you will have the rent paid in full.

• Can I Split My Rent Payment?

  Unfortunately, this cannot be done as it creates an accounting nightmare, plus any late rent payment will incur a late fee. If you are late or expect to be late, the best thing to do is to contact our leasing department. Communication at this point is the key. You can contact our leasing department by email at info@h3pm.com.

• Can I Be Approved With Bad Credit?

  In most cases, depending on how bad your credit is, we may be able to approve your rental application with a qualified cosigner or by paying a larger deposit. If your credit does not qualify you for any of those options, unfortunately, your application will be denied.

• What Exactly Does The Cosigner Have To Do To Be Approved?

  Many times an applicant has credit or income issues that cause an application denial. A co-signer is an easy fix. The co-signer needs to complete an application with an application fee. To qualify for a co-signer, they must have income that supports their current obligations plus the rental payment and strong credit.

• My Online Payment Didn't Go Through. Am I Late On Rent If I Pay By Check?

  If you are set up on auto-pay with our 3rd party online payment company and your auto-pay does not come thru, the problem is most likely due to insufficient funds in your account. Please contact the H3PM accounting team and they will assist in finding out what happened and what needs to happen to ensure that this doesn't happen again. If the problem was caused by Our 3rd party online payment company, they will pay all late fees. If the problem was caused by the tenant, the tenant will be responsible for late fees and maybe a NSF fee. The rent needs to be paid, so you can request that Our 3rd party online payment company re-run your payment, or you can submit a check or money order for the amount due.

• What Is An Assistance/Companion/Emotional Support Animal?

  An Assistance Animal is not a pet. It is an animal that works, provides assistance, or performs tasks for the benefit of a person with a disability, or provides emotional support that alleviates one or more identified symptoms or effects of a person's disability.

• I Don't Get Paid Until The 10th And I'm Calling To Let You Know It's Not My Fault, Do I Still Have To Pay Late Fees?

  H3 Property Management charges late fees and I am sorry, they can not be waived. Please communicate with us and keep us in the loop.

• My Pet Has Passed Away. Why Do I Still Have To Pay Pet Rent?

  Most of us as H3 Property Management have lost a pet, and we know how devastating a loss of a pet can be. Having a pet results in an increase to the monthly rent amount, and not a separate charge, so the terms and conditions of the rental agreement must continue unchanged until the lease is renewed. When you receive the renewal offer from the property owner, please remind us of your pet passing, and we can submit the request to the property owner for approval on any rent adjustments.

• Is The Owner Allowed To Sell This House?

  The property owners can decide to sell the house at any time. However, state laws would require the new owner to honor your lease agreement with H3 Property Management. So typically, when an owner decides to sell, they do so near or after the current lease expires.

• What Protection Do I Have That My Rental Won't Be Foreclosed Upon?

  If the lender of any of our client’s properties initiates the foreclosure procedures, they will do so by posting a note on the property. If any such notice or communication is ever posted on the property, it is imperative that the tenants notify us immediately, as we will most likely be unaware.

  Additionally, a foreclosure can take months to years to complete. So, for the most part, H3 Property Management and the tenants just continue on like nothing ever happened. And lastly, congress passed the Protection of Tenants at Foreclosure Act that provides protection to tenants still in leases should the property actually get foreclosed upon.

• If The Property Goes Into Foreclosure, Do I Still Have To Pay My Rent?

  Yes. Per H3 Property Management's management agreement, we are required to collect rents as the agent of the owner, until the property is no longer the owners'. Per the rental agreement, the tenant is required to pay rent until the term of the lease is fulfilled. If the lease has rolled over to a month-to-month lease or the lease expires, the tenant can vacate after providing H3 Property Management with 30 days written notice.

• Do I pay first month’s rent and last month’s rent with my security deposit?

  Upon execution of the lease, the security deposit and first month’s rent is due. Situation dependent, additional fees, rents and deposits may also be due.

• I want to move out, but my roommate wants to stay. What do I do?

  Contact us right away and we will explain what your options are and come to a solution.

• My lease expiration is coming and I want to move out. What do I do?

  Submit a written 30 day notice to your leasing agent.

• Who is responsible for paying for repairs & maintenance requests?

  It depends on the type of repair and who is at fault.